Frequently Asked Questions

Before you order

How do I choose a piece?

Start with the shape and finish you naturally reach for. Our collections are designed to be worn individually or styled together, so there’s no single right way to build your edit.

Does the price include a pair?

Yes. Each individual earring product includes one complete pair, with packaging. Bundle pages list the number of pairs included in each set.

Where can I find product details?

Each product page includes its description, finish and care information. Additional material, dimensions and weight details are shown whenever they are available.

How should I care for my jewellery?

Put jewellery on after perfume, lotion and makeup. Keep pieces away from water and moisture, and remove them before showering, sleeping or exercising. Wipe gently with a soft, dry cloth after wear and store pieces separately.

Orders & delivery

When will my order arrive, and what does shipping cost?

Standard delivery in Pakistan is estimated at 4–5 working days via Tranzo/PostEx. Shipping is free on all Pakistan orders, including individual pairs and bundles. No minimum spend or code is required. Delivery availability is confirmed at checkout. View shipping & delivery details.

What payment methods can I use?

Cash on delivery (COD) and online bank transfer accepted. Choose cash on delivery or online bank transfer at checkout. For bank transfers, follow the payment instructions provided with your order.

How do I track my order?

When tracking is available, your shipping confirmation will contain the relevant tracking information.

Can I change or cancel my order?

Contact customer care as soon as possible with your order number. Changes or cancellations depend on whether the order has already entered processing or dispatch.

Returns

If your order arrives damaged or you receive an incorrect item, you may submit a return request within 7 days of delivery. To request a return, email shopzarrii@gmail.com with your order number, a description of the issue, and clear photographs of the item and packaging. Please retain the packaging and contact us before returning any item. Once your request has been reviewed, we will confirm the next steps and return instructions.

Email customer care

Still have a question?

Contact Zarrii and we’ll help.

Online bank transfer details

Place your order using online bank transfer, then transfer the exact amount shown on your order confirmation.

Bank

NayaPay

Account title

Ahmed Jamal Qazi

Account number

03152261997

After payment, please share a screenshot of your transfer and your order number on WhatsApp at +92 344 1997070.

Share payment receipt on WhatsApp

Orders paid by bank transfer are dispatched after payment has been received and verified.